Crucial Conversation with Angelia K. Ward

Crucial Conversation with Angelia K. Ward Angelia

Join Urban Financial Services Coalition (UFSC) for a special session entitled “Crucial Conversations” on Wednesday, July 27, 2022, 12:30 pm to 1:30 pm, Eastern Daylight Time.  The featured speaker isAngelia K. Ward, CCRP, CCM, MBCP, MBA, Toastmaster®, Senior Business Continuity Analyst

UMB Bank.

Have you ever had someone come in your office screaming about something and you thought “How unprofessional”? Do you ever just want to tell your boss that you’re annoyed when s/he sends you an email after you’ve had a one-on-one discussion and you repeated the info to s/he before you left their office? Now it feels like you are being counseled? Ladies, how about the time the guy in the meeting took your idea and presented it as his own? If only you could go back to that conversation and get it right! Well, this is just for you so you get it right the first time!

Urban Financial Services Coalition presents Angelia Ward with UMB Bank. Angelia will be presenting information on how to manage difficult or crucial conversations in the workplace. She will provide a process and practical examples from her own first-hand experience to help you know what to do when you’re faced with a difficult or crucial conversation.

About the Speaker:

Angelia K. Ward, MBA, CCRP, MBCP, CCM

Senior Business Continuity Analyst, UMB Bank

2022 Central Exchange Emerging Leaders Cohort
National Vice President of Programs
Urban Financial Services Coalition

Angelia Ward has spent the last 20 years of her career in Business Continuity Management working primarily in the banking industry. She is passionate about what she does: ensuring organizations are prepared in the event of any type of disruption from floors flooding due to a leaky restroom faucet all the way to damage from a tornado or snowstorms, or a major cyber-attack or ransomware event. Angelia has held the primary positions for the business continuity programs in several regional and global organizations in the Kansas City area and has a reputation for being a leader in her field. She also enjoys serving as a mentor to help others achieve their goals. She is currently a mentor to several individuals, including a young woman who is lives in Seattle, Washington and is working her way up the business continuity ladder and another here in Kansas City working her way up the financial services ladder.

When she is not working, Angelia spends her time binging on TV series, studying the Bible, singing, hanging out with her two daughters, or cuddled up with her son, Phoenix, her seven-year-old Labrador Retriever mix.

Angelia is also a seasoned Toastmaster® and has been awarded under the old Toastmaster® system as a Competent Communicator and a Competent Leader Silver. She is now a member of the Urban Financial Services Coalition of Greater Kansas City’s Empowered Leaders Toastmaster® Club.

Date:              Wednesday, July 27, 2022

Time:             12:30 pm – 1:30 pm, Eastern Daylight Time.


Platform:      Zoom

To learn more about Urban Financial Services Coalition, visit